Experienced Revenue Cycle Support
We support revenue cycle functions across the billing process either as individual services or as part of a broader RCM engagement.
Front-End RCM
Eligibility and benefits verification, prior authorization, patient demographics, and other related pre-service workflows.
Mid-Cycle RCM
Medical coding, charge capture, claim preparation, submission and rejection management.
Back-End RCM
Payment posting, denial management, A/R follow-up, patient billing, credit balances and account resolution.
Clear Accountability
Our workflows are defined around the agreed scope of each client engagement.
Defined Responsibilities
Clear ownership of assigned work queues, responsibilities and next steps.
Documented Follow-Up
Visibility into completed activity, outstanding items and the next required action.
Better Visibility
KPI dashboards and reporting provide clearer insight into workflow status, performance and areas requiring attention.
We Deliver What We Commit To
We believe a professional services relationship should be built on clear expectations, consistent performance and accountability.
When Shoreline takes responsibility for part of your revenue cycle, our commitment is to:
Understand Your Operation
We review your current working pattern, responsibilities and priorities to help better.
Perform the Work Consistently
Follow established processes, quality standards and agreed operating procedures.
Communicate Clearly
Keep you informed about work status, unresolved issues, dependencies and areas that require attention.
Take Ownership
Remain accountable for the responsibilities entrusted to us and follow them till completion or appropriate escalation.
Use Technology Responsibly
We use technology to make our work more efficient, consistent and easier to track, while keeping human oversight.
Continue to Improve
We use operational findings, client communication and performance information to identify opportunities to strengthen workflows.
Questions About Working with Shoreline
Learn how Shoreline can fit into your billing operation, keep your team informed and help you get started.
Yes. You can engage Shoreline for specific functions, such as eligibility and benefits verification, payment posting, denial management, or A/R follow-up, or for broader revenue cycle support. We define the scope and responsibilities with you, so your staff knows which tasks we handle, and which remain with your team.
Yes. Our team has experience working with multiple EHR and practice management platforms, including
- AdvancedMD
- Allscripts
- athenahealth
- Avea Solutions
- CareCloud
- Cerner
- ChiroTouch
- CureMD
- eClinicalWorks
- Epic
- Kareo
- MicroMD
- Office Ally
- Optimantra
- Optum
- Practice Fusion
- SupraMed
Don’t see your software listed? We also work with platforms beyond those listed above. Schedule an appointment with our team to confirm support for your system and discuss your workflow and access requirements.
Our reporting and documented follow-up provide visibility into completed work, outstanding items and next steps. Depending on the engagement, this may include claim status, aging balances, denial trends and issues requiring your input. We agree on the reporting scope and review schedule with your team.
We document what is preventing the claim from moving forward and identify the next action. Items that need your input are brought to your team’s attention, while payer-related issues are followed up within the agreed scope. Unresolved items remain visible for further action or escalation.
We begin by reviewing your workflows, system access, outstanding work and the responsibilities being transferred. Together, we define how existing claims, pending appeals and new billing activity will be handled. The start date and handoff plan depend on the scope, access readiness and information available from your current team or vendor.
We discuss the services you need, your specialty, workload, current billing challenges, and reporting expectations. These details help us define the proposed scope and provide a quote. Before work begins, we confirm the included services, each team’s responsibilities, and the applicable terms.
Shoreline uses controlled system access, individual user credentials, secure VPN connections and provide periodic training to employees to protect patient information. Before onboarding, we review your access requirements and security expectations. Visit our Compliance page to learn more about our information security practices.
Tell us about your current revenue cycle operation and where you need support. Our team will discuss your workflow, priorities and an appropriate scope of services.