Dedicated Virtual Assistance for Healthcare Practices
Reduce physician burnout and cut staffing overhead by up to 65%. Our certified virtual medical assistants handle patient intake, prior authorization, medical billing, and EHR data management with 99%+ accuracy.
65%
Staffing Cost Reduction
96%
Claim Submission Accuracy
< 15m
Turnaround Response Time
100%
HIPAA & HITECH Compliant
End-to-End Virtual Assistance Capabilities
From front-desk patient intake to complex revenue cycle management, our dedicated virtual assistants seamlessly integrate into your medical workflow.
Front-Desk & Patient Access Support
Ensure zero missed appointments and hassle-free patient check-ins. Our clinical virtual assistants manage phone calls, schedule appointments, verify insurance prior to visits, and handle patient registration.
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Appointment Scheduling & Automated Patient Reminders -
Real-time Insurance Eligibility & Copay Verification -
Patient Demographics Entry & Chart Creation -
Inbound Call Handling & Patient Inquiries Management
45% Reduction
In patient no-shows with proactive VA SMS and phone reminders.
Zero Wait Time
Instant phone answer rates and prompt appointment booking.
100% Pre-Check
Insurance verified 24-48 hours before patient arrival.
99.8% Accuracy
In patient demographic and insurance policy data entry.
Medical Billing & Revenue Cycle Support
Accelerate cash flow and eliminate claim backlogs. Our RCM virtual assistants handle charge entry, ICD-10/CPT coding audits, payment posting, denial resolution, and AR follow-ups with insurance payers.
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Daily Charge Capture & Clean Claim Submission -
Electronic & Manual ERA Payment Posting -
Denial Management & Payer Appeal Filings -
Active AR Aging Follow-Up (> 30, 60, 90 Days)
96% Clean Rate
First-pass claim submission rate to clearinghouses.
14 Days AR
Average Days in Accounts Receivable maintained.
24-Hour Posting
ERA & EOB payment posting completed within one business day.
98% Recovery
High success rate on denied claim appeals and re-submissions.
Dedicated Prior Authorization Specialists
Eliminate treatment delays and administrative friction. Our prior authorization VAs communicate directly with commercial and government payers, gather medical necessity documents, and secure timely approval.
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Pre-Procedure Authorization Submission & Tracking -
Commercial & Medicare Portal Management -
Peer-to-Peer Documentation Preparation -
Urgent & Retrospective Auth Expediting
< 4 Hours
Average submission turnaround time from chart request.
99.2% Approved
First-time prior authorization clearance rate.
Zero Delays
Prevent procedure cancellations due to missing auths.
Real-time Logs
Instant portal status tracking updated in your EHR.
EHR Data Entry & Virtual Medical Scribe
Give your physicians back their evenings. Our trained virtual scribes convert audio recordings, chart notes, and encounter summaries into structured SOAP notes directly inside your existing EHR/EMR system.
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Real-Time or Asynchronous Virtual Medical Scribing -
SOAP Note Generation & Chart Completion -
E-Prescription & Diagnostic Test Order Entry -
Lab Results & Specialty Consult Document Indexing
2+ Hours Daily
Saved per provider on after-hours EHR documentation.
Same-Day Charting
100% of patient charts completed by end of day.
Epic, Athena & More
Proficient in all major EHR and EMR platforms.
99.8% Precision
High accuracy in medical terminology and clinical notes.
Experience Shoreline VA Workflows Live
Click the sample workflow tasks below to see how our virtual medical assistants execute administrative and billing tasks in real time.
Shoreline Live VA Workflow Engine
Real-Time Insurance Verification
Automated 270/271 real-time eligibility inquiry querying active coverage, copay requirements, deductibles, and secondary payer rules across 1,200+ insurance portals.
Why Healthcare Leaders Choose Shoreline VAs
We provide dedicated, pre-trained virtual assistants backed by dual-layer quality oversight and rigorous HIPAA compliance protocols.
100% US Healthcare Trained
Our virtual assistants undergo rigorous training in US medical billing, ICD-10/CPT coding standards, HIPAA regulations, and medical terminology.
EHR/EMR Compatibility
Seamlessly operates within your existing software environment including Epic, AthenaHealth, Kareo, eClinicalWorks, Cerner, and NextGen.
Zero Hiring Overhead
Eliminate recruiting fees, payroll taxes, health benefits, paid time off, and office equipment expenses. Pay only for productive hours.
HIPAA & HITECH Compliant
All virtual assistant workstations operate under strict encrypted VPNs, multi-factor authentication, clean-desk policies, and signed BAAs.
Dual-Layer Quality Oversight
Every virtual assistant is paired with a US-based Account Manager and AAPC-certified billing supervisor who audits daily outputs.
Instant Scalability
Easily scale your assistant team up or down based on seasonal patient volume surges, staff leave, or practice expansion.
How to Get Started in 4 Easy Steps
Transitioning tasks to a Shoreline Virtual Assistant is fast, secure, and completely risk-free.
Workflow Audit
We analyze your practice's specific administrative bottlenecks, daily tasks, and EHR software requirements.
VA Match & Setup
We match you with a dedicated virtual assistant trained in your specialty and configure secure, encrypted access.
3-Day Shadowing
Your virtual assistant shadows your existing workflow for 3 days to align with your practice's custom preferences.
Full Go-Live
Your VA begins full execution with daily productivity reporting and continuous supervisor quality audits.
Frequently Asked Questions
Everything you need to know about partnering with Shoreline Virtual Assistance.
Most practices can go live with a dedicated Shoreline Virtual Assistant within 5 to 7 business days following initial consultation, security access setup, and workflow mapping.
Yes, 100%. All Shoreline VAs work within secure, encrypted virtual environments with strict clean-desk policies, dual-factor authentication, disabled local printing/downloads, and signed Business Associate Agreements (BAAs).
Absolutely. Our virtual assistants are experienced across major platforms including Epic, AthenaHealth, Kareo, eClinicalWorks, Cerner, NextGen, and AdvancedMD. We work directly inside your existing system so there is zero software migration required.
We offer full 24/7 global support coverage aligned with Eastern, Central, Mountain, and Pacific time zones. Whether you need coverage during normal clinic operating hours or overnight claim processing, we tailor the schedule to your exact needs.
No. We offer flexible service agreements without lock-in long-term commitments, allowing your practice to scale assistant hours up or down based on your operational demands.